Carrier Non-Compliance Fees

Created by Jordan Venoit, Modified on Fri, 28 Mar at 9:10 AM by Jordan Venoit

Overview
As of January 1, 2024, T-Mobile enforces fines for SMS violations. These apply across all number types: Short Code, Toll-Free, and 10DLC. Fines are billed per incident and vary based on severity.

Violation Tiers and Fines

Tier	Violation Type	Fine per Incident
1	Phishing, smishing, social engineering	$2,000
2	Illegal content (e.g., marijuana)	$1,000
3	General violations (e.g., SHAFT, age gating)	$500

What These Mean

Tier 1: Tricking recipients into revealing private info
Tier 2: Content not federally legal (marijuana, unauthorized prescriptions, adult services)
Tier 3: Includes messages with:

Sexual content
Hate speech
Alcohol or firearms (without age gating)
Tobacco (must meet age requirements)
Any failure to follow age verification or carrier rules

Why It Matters

Too many violations can get your number suspended or banned from the T-Mobile network. Review your messaging regularly and check it against T-Mobile’s Code of Conduct.

? Need a hand?
We’ve got you. Reach out anytime at support@textgroove.com.