Text Clubs

Overview

Text Clubs let you send mass messages to a group of listeners who opt in by texting a keyword to your station’s number. This helps you stay compliant with the FCC's Telephone Consumer Protection Act (TCPA) and avoid penalties.

Each station can create as many Text Clubs as needed, and there is no limit to how many members each club can have.

Text Clubs are one-way messaging only. Members can’t message each other. If someone replies to a message you send to a club, their response will show up in the Inbox of your Main Sender Window.

How Text Clubs Work

Once someone texts one of your chosen keyword to your number, Text Groove sends a confirmation message. They must reply YES to join the club. Once subscribed, they’ll receive future messages sent to that club.

Text Groove takes care of reconfirming listener consent every 18 months, so you don’t have to.

How to Set Up a Text Club

To start a club, you’ll need:

• A keyword that listeners will text to join
  
  

• The maximum number of messages you plan to send monthly (we usually suggest 12)
  
  

• A website or contact email to use for HELP replies
  
  

When you're ready, email support@textgroove.com with the subject line:
 [Your Station Call Letters] Text Club Activation

Include:

• Name of the Text Club (e.g., "CALLs Text Club" or "News Alerts")
  
  

• Your chosen keyword
  
  

• Station website or brand URL
  
  

• Contact email for HELP replies
  
  

• Maximum monthly message limit
  
  

We can typically activate your first Text Club within 1–2 business days.

Create More Text Clubs

Once your first club is live, you can create more yourself:

1. Go to Left Side Menu > Apps > Text Club
   
   

2. Click the + Create Club button along the top of the screen
   
   

3. Fill in the required details, including;

• Name An internal name you would like to give the club. Some examples include "99.9 Text Club" or "News Talk Alerts"

• Sender - Sender which we should attach your Text Club to. This CAN NOT be changed after the fact.

• Club Keyword - Opt-in keyword you'd like to use initially for your new Text Club (NEW: multiple Club Keywords are allowed).

• Brand URL - Station Website / Brand URL (will be sent in HELP messages)

• Max number of messages per month per subscriber - Max number of messages your campaign will send to subscribers each month.

• Terms & Conditions URL - Terms & Conditions URL which will be added to the successfully subscribed message.

• Contact Email Address - Text Club contact email (will be sent in HELP messages)

• Custom Welcome Message - A custom welcome message that is sent to subscribers after they confirm their subscription to a Text Club.

• Custom "Reply YES to receive" message - TXGV STAFF SUPER USERS ONLY

• Custom "You have been subscribed" message - TXGV STAFF SUPER USERS ONLY

You can Modify any of this info after a Text Club has been created. To do so, go to the main Text Club page, and click the Modify Text Club icon next to the club you would like to update, make the changes, then click the green Update button at the bottom of the page.

Building Your Text Club

To grow your list, ask listeners to text your keyword to your number. This triggers a Double Opt-In message asking them to confirm by replying YES. It also tells them how many texts to expect monthly.

Try adding this call to action in your:

• Station signature
  
  

• Auto replies
  
  

• Keyword auto responders
  
  

For example:
 “Thanks for texting. Reply JOIN to subscribe to our Text Club for updates.”

Compliance and Ongoing Consent

Once a listener opts in, you can send messages as part of your campaign. Text Groove will handle the 18-month reconfirmation process automatically to keep you compliant.

Messaging Text Clubs

Messages must follow a few rules:

• Maximum of 160 characters
  
  

• No MMS (images, audio, video, or GIFs)
  
  

• Each message will automatically include "Txt STOP to opt-out"
  
  

• If your message includes a link, “Msg&Data rates apply.” will also be added
  
  

These built-in compliance features help ensure your messages reach your listeners without issues.

Sending a Message in Text Clubs

1. Go to Left Side Menu > Apps > Text Club
   
   

2. Click the green Send Message to Club icon in the top left of the screen. (Update coming which will allow you to send a message out to more than one club at a time).
   
   

On the next screen:

• Choose Text Club - Choose which Text Club you would like to send this message to.

• Message Delivery - Select if you would like to send the message instantly or schedule to send at a later date and time.

• Message - Type your message here (taking note of your character count and message segment calculator).

• Message Preview - You will see what your message looks like here.

• Test Message - You are now able to send a test message to see how a message will appear directly on your phone by sending a test message prior to sending out the club message.

• Once you're ready, click the blue Send Message to Text Club button to send it.
  
  

Viewing Sent and Scheduled Messages

1. On the main Text Club page, click the grey Calendar icon beside your club
   
   

2. Use the tabs at the top to switch between:
   
   

   • Sent Campaigns – shows send date, message, segment count, total segments and message send status.
     
     

   • Scheduled Campaigns – shows planned send time, message content, and status. You can now also delete or Edit a scheduled Text Club Message, before it sends out.
     
     

View Subscribed Members

To see who’s joined a club:

1. Click the blue Members icon beside the club
   
   

2. View members by name, email, or join date
   
   

3. Use search or filters to find contacts, or remove them from the list
   

Click the blue Download Subscriber List button to export a .CSV of your club members. You can open this file in Excel or Google Sheets.

View Club Reports 

To see info on each Text Club on your account, go to the main Text Club selection page then at the top of the screen, click the Club Reports button.

On the next page, you are able to view the total number of subscribers, and message segments per month per Text Club on your account. This is great for glanceable info and reporting on Text Club info.

Need a hand?
We’ve got you. Reach out anytime at support@textgroove.com.