Overview

Message Groups are designed for targeted messages to a specific set of listeners, based on implied consent. They’re ideal for reminders, event coordination, or quick follow-ups with a small group.

Because these messages are sent directly to multiple people at once, misuse could violate SMS regulations. The FCC’s Telephone Consumer Protection Act (TCPA) protects listeners from unsolicited messages, and violating these rules can lead to serious penalties.

If you're sending mass marketing or promotional messages, use a Text Club instead. Learn more in our Text Clubs article.

Creating and Sending to a Message Group

Create a Message Group

1. Click Message Groups in the left side menu.
   
   
2. Select Manage.
   
   
   
   
3. Click the green Add Message Group button at the top of the page.
   
   
   
   
4. Give your group a name.
   
   
5. Select the sender number you want to use.
   
   
6. In the Recipients section, search by name or number. Add up to 50 people.
   
   
7. Click Add Message Group to save.
   
   

Manage Message Groups

You can edit or delete groups any time from the Actions tab.

• Click the blue Edit button to edit a message group. 
• Click the red Delete button to delete a message group.
  
  

  
  

Send a Message to the Group

1. In the left menu under Message Groups, click Send message to Message Group.
   
   
   
2. Click the green Send new message to Message Group button.
   
   
   
   
3. Choose the group from the dropdown.
   
   
4. Type your message in the box.
   
   
5. Click the green Send Message to Group button.
   
   

Each person will receive the message as an individual 1:1 message. Group members will not see other recipients.

Examples

Group messages are great for:

• Prize winners who need event details
• Contest qualifiers for an on-site promotion
• A reminder to show up at a specific time or place

Example messages:

“Reminder: Meet outside the Apple Store at Mayfair Mall no later than 8:55 AM this Saturday. Questions? Call 555-123-4567.”

“Congrats! You’ve won 2 tickets to the game this Friday at 5:00 PM. Your tickets will be under your name at Will Call. Need help? Call 555-987-6543.”