Message Templates

Overview

Message templates help you save time and keep responses consistent. They’re especially useful for common scenarios where a quick, standardized message is needed.

Here are a few examples:

• Contest Winner Follow-Up
   "Congratulations! You won [contest name]! Please reply with your name, number, and email. Our reception team will contact you when your prize is ready."
  
  

• Station or Show Format Changes
   "Hey [first_name]. Thanks for reaching out. We’re glad you’re enjoying the new station or show! Text us anytime."
  
  

• Contest Entries Sent Too Early or Late
   "Thanks for texting in. Listen in at [date_time] when we’ll be running the contest."
  
  

• Traffic Tips
   "Thanks [first_name] for the traffic tip!"
  
  

How To Use Message Templates

1. Go to Message Templates in the left-side menu.
   
   

2. On the Message Templates page, click Add Message Template.
   
   

3. Give your template a name (for internal use only) and type out the message.
   
   

4. Click Add Message Template to save it.
   
   

Using a Saved Template

1. Open a conversation from the Main Sender Window.
   
   

2. Click the speech bubble icon beneath the message box.
   
   

3. Choose a saved template from the list and click Use Template.
   
   

4. The message will appear in the text box. You can send it as is or make quick edits before clicking Send.
   
   

How To Edit or Delete Message Templates

To manage your existing templates:

1. Open Message Templates from the left-side menu.
   
   

2. Under the Actions column:
   
   

   • Click the blue edit icon to change the name or content of a template.
     
     

   • Click the red delete icon to permanently remove it.
     
     

? Need a hand?
 We’ve got you. Reach out anytime at support@textgroove.com.